Return Policy

Returns & Exchanges

RETURNS & EXCHANGES

Refunds are only available on faulty items. ScuzziMia Art does not offer refunds for change-of-mind or wrong size, size dimensions are stated in the specifications of each item. Exchanges are available on full-priced items only and are subject to the availability of the item and size you wish to exchange your original purchase for.

To be eligible for a refund or exchange the item must be:

• returned within 30 days of being received (all postage from ScuzziMia Art is tracked)
• unwashed, unaltered, and unused
• in original condition with all ScuzziMia Art labels and tags attached

If your item does not comply with all of the above criteria, it will not be considered for a refund or exchange.

If you have any questions or concerns, please feel free to email us at scuzzimiaart@gmail.com

Shipping for returns and exchanges

Customers are required to cover costs for the return of the item and for shipping of a new item, where an exchange is requested.

If an item is approved for a refund because it is deemed faulty, ScuzziMia Art will refund you the cost of the return shipping.

How to request a refund or exchange

Please contact ScuzziMia Art via email at scuzzimiaart@gmail.com to let us know you have an item to exchange or return. You will then be provided with return address details.

Return the item to ScuzziMia Art via trackable or registered post. The item must be in its original packaging and packed carefully as ScuzziMia Art is not liable for items that are lost or damaged in transit.

ScuzziMia Art will contact you when we have received and assessed your returned item to confirm if it is eligible for a refund or exchange.

• If your item is deemed faulty and is eligible for a refund, the refund will be sent to the account you used to purchase the item(s). You will also be refunded your return shipping costs at this time. The refund may take between 3-5 days to appear in your account.
• If your item is eligible for an exchange, ScuzziMia Art will contact you to confirm your preferred exchange is available and post within 48 hours. Please be aware that you will be required to pay any difference in the cost of the exchanged items and the shipping for the new item.
• If your preferred exchange is unavailable, ScuzziMia Art will notify you so you can choose to swap for another item or receive a credit note. The value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. ScuzziMia Art cannot apply discounts from past sales or promotions.

Credit notes

If you are issued with a credit note (gift voucher), it must be used within 1 years of the date it was created. Credit notes can only be redeemed through the ScuzziMia Art online store.